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Under the descriptor VANESSACALL.COM (or similar, depending on your bank). If you have any doubt about a charge, contact us with the date and amount.
Calls performed are not refundable, the service being consumed in real time. Only manifestly erroneous charges (technical issue proven to have prevented the service from functioning) may be refunded, upon motivated request.
You are only charged for calls that actually went through. If a technical issue prevented your call from starting, contact us and we will look into your request.
Send us an email with your request. We will remove your payment method within a few days and confirm by reply.
If a charge failed (insufficient funds, blocked card, etc.) while a call did take place, the amount corresponding to the minutes consumed remains due. We will automatically retry the charge. You can also contact us to settle the situation.